{"id":12672,"date":"2021-06-14T10:02:37","date_gmt":"2021-06-14T10:02:37","guid":{"rendered":"http:\/\/gootatravel.com\/terms-and-conditions\/"},"modified":"2022-04-06T12:15:19","modified_gmt":"2022-04-06T12:15:19","slug":"termeni-si-conditii","status":"publish","type":"page","link":"https:\/\/gootatravel.com\/ro\/termeni-si-conditii\/","title":{"rendered":"Termeni si conditii"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

Termeni si conditii<\/h2>\n

\u00cen utilizarea site-ului www.palmatours.net<\/span> , se consider\u0103 c\u0103 a\u021bi citit \u0219i sunte\u021bi de acord cu urm\u0103torii termeni \u0219i condi\u021bii;<\/p>\n

Urm\u0103toarea terminologie se aplic\u0103 acestor Termeni \u0219i Condi\u021bii, Declara\u021bie de confiden\u021bialitate \u0219i Notificare de declinare a r\u0103spunderii \u0219i pentru oricare sau pentru toate Acordurile: \u201eClient\u201d, \u201eTu\u201d \u0219i \u201eDvs.\u201d se refer\u0103 la tine, persoana care acceseaz\u0103 acest site web \u0219i accept\u0103 termenii \u0219i condi\u021biile Companiei. \u201eCompania\u201d, \u201eNoi \u00een\u0219ine\u201d, \u201eNoi\u201d \u0219i \u201eNoi\u201d, se refer\u0103 la Compania noastr\u0103. \u201eParte\u201d, \u201eP\u0103r\u021bi\u201d sau \u201eNoi\u201d, se refer\u0103 at\u00e2t la Client, c\u00e2t \u0219i la noi \u00een\u0219ine, sau la Client sau la noi \u00een\u0219ine.<\/p>\n

 <\/p>\n

To\u021bi termenii se refer\u0103 la oferta, acceptarea \u0219i luarea \u00een considerare a pl\u0103\u021bii necesare pentru a desf\u0103\u0219ura procesul de asisten\u021b\u0103 c\u0103tre Client \u00een cel mai adecvat mod, fie prin \u00eent\u00e2lniri formale cu durat\u0103 determinat\u0103, fie prin orice alt mijloc, \u00een scopul expres de a \u00eendeplini Nevoile Clientului cu privire la furnizarea serviciilor\/produselor declarate ale Companiei, \u00een conformitate cu \u0219i sub rezerva legii engleze \u00een vigoare. Orice utilizare a terminologiei de mai sus sau a altor cuvinte la singular, plural, cu majuscule \u0219i\/sau el\/ea sau ei sunt considerate interschimbabile \u0219i, prin urmare, se refer\u0103 la acestea.<\/p>\n

 <\/p>\n

Transmiterea datelor cu caracter personal;<\/strong><\/span><\/p>\n

Recunoa\u0219te\u021bi \u0219i sunte\u021bi de acord cu acest lucru furniz\u00e2nd Palma Tours<\/strong> cu orice informa\u021bii personale prin site-ul de c\u0103l\u0103torie \u00een scopul \u00eenregistr\u0103rii pe site-ul web Palma Tours sau pentru rezervarea sau achizi\u021bionarea de produse sau servicii, sunte\u021bi de acord ca Palma Tours s\u0103 partajeze anumite informa\u021bii cu Furnizorii de servicii numai dac\u0103 este necesar pentru a finaliza o tranzac\u021bie pe care o ave\u021bi. solicitat
\nObliga\u021biile \u0219i limit\u0103rile noastre:<\/strong><\/span><\/p>\n

V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103, dup\u0103 finalizarea costului turului\/serviciului, dac\u0103 exist\u0103 cre\u0219teri ale taxelor de intrare la monumente\/muzee, taxe, costul combustibilului sau taxe pentru ghid de c\u0103tre Guvernul Egiptului, acelea\u0219i vor fi percepute ca suplimentar.<\/p>\n

Toate itinerariile sunt exemple de itinerarii, menite s\u0103 v\u0103 ofere o idee general\u0103 despre programul probabil de c\u0103l\u0103torie. Numero\u0219i factori, cum ar fi vremea, condi\u021biile drumului, capacitatea fizic\u0103 a participan\u021bilor etc. pot dicta modific\u0103ri de itinerar fie \u00eenainte de tur, fie \u00een timpul traseului. Ne rezerv\u0103m dreptul de a modifica orice program \u00een interesul siguran\u021bei, confortului \u0219i bun\u0103st\u0103rii generale a participan\u021bilor la excursie.<\/p>\n

Tarifele noastre se bazeaz\u0103 pe tarifele curente negociate de noi cu hotelurile, companiile aeriene etc. Hotelurile \u0219i companiile aeriene \u00ee\u0219i p\u0103streaz\u0103 dreptul de a modifica tarifele f\u0103r\u0103 notificare. In cazul unor astfel de modificari, tarifele cotate inainte de modificare pot fi modificate de catre noi in functie de modificarile hotelurilor sau companiilor aeriene. Toate rezerv\u0103rile la hotel se bazeaz\u0103 pe ora obi\u0219nuit\u0103 de check-in \u0219i check-out a hotelurilor p\u00e2n\u0103 c\u00e2nd nu este indicat \u00een itinerar.<\/p>\n

\u00cent\u00e2rzieri \u0219i modific\u0103ri<\/h4>\n

Nu vom fi responsabili pentru \u00eent\u00e2rzierile \u0219i modific\u0103rile programului sau pentru cheltuielile suportate – direct sau indirect – din cauza pericolelor naturale, anul\u0103rilor de zboruri, accidentelor, defec\u021biunilor de ma\u0219ini sau echipamente, defec\u021biuni ale transportului, vreme, boal\u0103, alunec\u0103ri de teren, \u00eenchideri politice, sau orice incident nefavorabil.<\/p>\n

 <\/p>\n

Nu vom fi responsabili pentru nicio pierdere, v\u0103t\u0103mare sau daune aduse persoanei, propriet\u0103\u021bii sau \u00een alt mod \u00een leg\u0103tur\u0103 cu orice cazare, transport sau alte servicii, care rezult\u0103 – direct sau indirect – din orice act al lui DUMNEZEU, pericole, incendiu, accident, defec\u021biuni ale ma\u0219inilor sau echipamentelor, defec\u021biuni ale transportului, r\u0103zboaie, tulbur\u0103ri civile, greve, revolte, furturi, furturi, epidemii, reglement\u0103ri ale departamentelor medicale sau vamale, nereglement\u0103ri sau orice alte cauze aflate \u00een afara controlului nostru.<\/p>\n

polita de asigurare<\/h4>\n

Tururile din Palma nu au nicio poli\u021b\u0103 de asigurare care s\u0103 acopere cheltuielile pentru accident, boal\u0103, pierdere din cauza furtului sau orice alte motive. Vizitatorii sunt sf\u0103tui\u021bi s\u0103 caute astfel de aranjamente de asigurare \u00een \u021bara lor de origine. Toate bagajele \u0219i bunurile personale sunt \u00een orice moment pe riscul clientului.<\/p>\n

Cazare:<\/strong><\/span>
\nDac\u0103 nu se specific\u0103 altfel, pre\u021burile sunt bazate pe dou\u0103 persoane care \u00eempart o camer\u0103 (\u00een comun twin). Camerele pentru ocupan\u021bi single sunt disponibile la un tarif suplimentar suplimentar. Hotelurile \u0219i cabanele sunt denumite ca un indicator al calit\u0103\u021bii, iar camerele pot fi rezervate la o unitate de calitate similar\u0103. Pre\u021burile publicate includ tarifele \u0219i alte costuri la momentul tip\u0103ririi \u0219i pot fi modificate f\u0103r\u0103 notificare.<\/p>\n

Zboruri: <\/strong><\/span>
\nZboruri interne<\/strong> :<\/em> <\/span>
\nProgramele indic\u0103 pre\u021bul mediu al zborurilor cu orare aproximative. Solicit\u0103rile pentru anumite ore de zbor sau modific\u0103ri ale rezerv\u0103rilor rezervate anterior pot duce la modific\u0103ri ale pre\u021bului total al pachetului.<\/p>\n

Zboruri interna\u021bionale<\/strong><\/span>
\nPalma Tours v\u0103 poate ajuta cu zboruri interna\u021bionale dac\u0103 este necesar. Cu toate acestea, din experien\u021ba noastr\u0103, zborurile interna\u021bionale sunt cel mai bine emise de la punctul de plecare, unde clientul are acces la o gam\u0103 mai larg\u0103 de op\u021biuni de pre\u021b \u0219i disponibilitate. Singura modalitate de a pl\u0103ti zborurile interna\u021bionale rezervate de Palma Tours este prin transfer bancar \u00een contul Palma Tours.<\/p>\n

Cerin\u021be Speciale:<\/strong><\/span>
\nDac\u0103 Clientul are solicit\u0103ri speciale, acesta trebuie s\u0103 informeze compania \u00een momentul rezerv\u0103rii. Compania \u0219i furnizorii s\u0103i vor \u00eencerca s\u0103 satisfac\u0103 astfel de solicit\u0103ri, dar, \u00eentruc\u00e2t acestea nu fac parte din contract, compania nu garanteaz\u0103 acest lucru, inclusiv pentru locurile pre-rezervabile. Dac\u0103 Compania confirm\u0103 c\u0103 o solicitare special\u0103 a fost not\u0103 sau transmis\u0103 furnizorului sau face trimitere la aceasta pe factura de confirmare sau \u00een alt\u0103 parte, aceasta nu reprezint\u0103 o garan\u021bie pentru \u00eendeplinirea acesteia.<\/p>\n

Documente:<\/strong><\/span><\/p>\n

Este responsabilitatea unic\u0103 \u0219i exclusiv\u0103 a c\u0103l\u0103torului s\u0103 aib\u0103 toate documentele necesare pentru c\u0103l\u0103torie. C\u0103l\u0103torul trebuie s\u0103 aib\u0103 un pa\u0219aport valabil \u0219i orice vize necesare conform itinerariului ales. C\u0103l\u0103torul nu va avea dreptul la nicio rambursare dac\u0103 nu respect\u0103 cerin\u021bele de mai sus. C\u0103l\u0103torii vor trebui s\u0103 pl\u0103teasc\u0103 orice cheltuieli rezultate din neprezentarea documentelor solicitate, caz \u00een care se va aplica politica de anulare voluntar\u0103. Acela\u0219i lucru se aplic\u0103 dac\u0103 autorit\u0103\u021bile oric\u0103rei \u021b\u0103ri interzic intrarea c\u0103l\u0103torul \u00een \u021bara lor.<\/p>\n

Rezerv\u0103ri<\/strong><\/span><\/p>\n

Cel mai bun mod de a v\u0103 rezerva vacan\u021ba la noi este s\u0103 trimite\u021bi cererea dvs. folosind formularul nostru de solicitare online. Acest formular ne permite s\u0103 colect\u0103m toate detaliile de care avem nevoie pentru a v\u0103 oferi o cota\u021bie de pre\u021b. De asemenea, ne pute\u021bi contacta direct prin e-mail: info@gootatravel.com<\/p>\n

Tururi de vizitare a obiectivelor turistice<\/strong><\/p>\n

Tururile variaz\u0103 p\u00e2n\u0103 la vizitarea muzeelor \u0219i a altor situri istorice. V\u0103 oferim, de asemenea, recomand\u0103ri diferite activit\u0103\u021bi de care v\u0103 ve\u021bi bucura cu siguran\u021b\u0103. Pute\u021bi \u00eencerca scufund\u0103ri, snorkeling, pescuit, vizionarea delfinilor, scufund\u0103ri \u0219i multe altele. De asemenea, v\u0103 pute\u021bi personaliza propriul program de c\u0103l\u0103torie care se va potrivi viselor \u0219i dorin\u021belor dumneavoastr\u0103. Pentru clien\u021bii care vor rezerva cu noi excursii turistice numai f\u0103r\u0103 un hotel, ad\u0103ug\u0103m 0% Taxa de v\u00e2nzare \u0219i 0% Taxa de servicii \u00een factura final\u0103.<\/p>\n

Politica de plat\u0103: <\/strong><\/span>
\nRezerv\u0103rile trebuie f\u0103cute c\u00e2t mai devreme posibil pentru a rezerva vacan\u021ba dorit\u0103. Spa\u021biul \u00eentr-un anumit tur va fi asigurat la primirea unui depozit de 25% din pre\u021bul integral. Aceast\u0103 plat\u0103 va fi de 50% \u00een perioada s\u0103rb\u0103torilor de Cr\u0103ciun \u0219i Anul Nou \u0219i pentru pachetele care includ biletul de avion. Acest depozit conteaz\u0103 ca parte a pl\u0103\u021bii finale. Depozitele pot fi efectuate prin transfer bancar sau trimise prin Western Union sau pl\u0103tite cu un card de credit (Visa sau MasterCard). Plata trebuie primit\u0103 \u00een termen de 7 zile de la rezervare. \u00cen afar\u0103 de cele de mai sus, \u00een unele cazuri, cum ar fi c\u0103l\u0103torii speciale cu trenul, rezerv\u0103ri la hoteluri sau sta\u021biuni \u00een timpul sezonului de v\u00e2rf (X-Mas, Anul Nou), plata integral\u0103 trebuie trimis\u0103 \u00een avans.<\/p>\n

Mod de plata:<\/span><\/p>\n

Plata \u00een avans \u00een str\u0103in\u0103tate se poate face prin transfer bancar Western Union sau PayPal. Restul poate fi efectuat prin bancnote sau cecuri de c\u0103l\u0103torie sau printr-un card de credit Master\/Visa. \u00cen cazul pl\u0103\u021bii prin card de credit sau prin transfer bancar, comisioanele bancare – dup\u0103 caz – vor fi percepute peste suma total\u0103.<\/p>\n

Plata prin transfer bancar si detaliile contului nostru bancar:<\/strong><\/span>
\n\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.
\n\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..<\/p>\n

Tel: +2 \u2026\u2026\u2026..
\nFax:+2 \u2026\u2026\u2026\u2026\u2026..<\/p>\n

Swift # \u2026\u2026\u2026\u2026\u2026..<\/p>\n

Numele clientului: \u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n

Numerele noastre de cont \u2026\u2026\u2026\u2026\u2026.
\nContul nr. Moneda cheie \u2026\u2026\u2026\u2026\u2026
\n08-
\n08-\u2026\u2026\u2026\u2026\u2026\u2026 EUR
\n08-\u2026\u2026\u2026\u2026\u2026\u2026. GBP
\n08-\u2026\u2026\u2026\u2026\u2026\u2026.. USD<\/p>\n

Politica de anulare<\/strong><\/span><\/p>\n

\u00cen cazul anul\u0103rii serviciilor de turism\/c\u0103l\u0103torie din cauza oric\u0103rui motiv\/evitabile\/inevitabile, trebuie s\u0103 fim informa\u021bi prin e-mail. Taxele de anulare vor intra \u00een vigoare de la data la care primim e-mailul \u00een scris \u0219i este dup\u0103 cum urmeaz\u0103:<\/p>\n

Cu mai mult de 40 de zile \u00eenainte de sosire, 6% din depozitul pl\u0103tit va fi perceput ca comision de tranzac\u021bie bancar\u0103.
\n\u00centre 40 \u0219i 30 de zile \u00eenainte de data sosirii, se va percepe 25% din pre\u021bul \u00eentregului tur.
\nCu 29 \u0219i 15 zile \u00eenainte de data sosirii, se va percepe 50% din pre\u021bul \u00eentregului tur.
\nCu 14 \u0219i 7 zile \u00eenainte de data sosirii, se va percepe 75% din pre\u021bul \u00eentregului tur.
\n\u00centre 7 \u0219i 1 zi \u00eenainte de data sosirii, se va percepe 100% din pre\u021bul \u00eentregului tur.<\/p>\n

\u00cen plus, exist\u0103 taxe de anulare pentru toate zborurile interne din Egipt. Dac\u0103 anula\u021bi un tur \u00een orice moment, ve\u021bi fi supus oric\u0103ror taxe conform politicii de anulare a companiei aeriene.<\/p>\n

Anularea serviciului de c\u0103tre Companie.<\/strong><\/span><\/p>\n

Compania nu este responsabil\u0103 pentru nicio rambursare \u00een cazul \u00een care anularea serviciului s\u0103u se datoreaz\u0103 unui dezastru natural, activit\u0103\u021bi teroriste, blocaje din cauza grevelor de munc\u0103\/politice sau orice motiv, interven\u021bia guvernamental\u0103 sau a poli\u021biei care rezult\u0103 din orice motiv care nu este de competen\u021ba Compania sau orice alt motiv pentru care Compania nu este direct sau indirect responsabil pentru apari\u021bia acesteia.<\/p>\n

Cu toate acestea, \u00een cazul \u00een care Compania este responsabil\u0103 \u00een mod independent pentru anularea serviciului, \u00een opinia arbitrului desemnat, atunci va fi responsabil\u0103 pentru rambursarea total\u0103\/par\u021bial\u0103 (a\u0219a cum a decis de arbitru) clien\u021bilor s\u0103i afecta\u021bi de serviciul anulat.<\/p>\n

Reclama\u021bii:<\/strong><\/span>
\nDac\u0103 ave\u021bi vreo reclama\u021bie \u00een timp ce v\u0103 afla\u021bi \u00een Egipt, v\u0103 rug\u0103m s\u0103 anun\u021ba\u021bi imediat compania Palma Tours<\/strong> , deoarece majoritatea problemelor pot fi rezolvate rapid. Dac\u0103 sim\u021bi\u021bi c\u0103 problema persist\u0103, suna\u021bi la pre\u0219edintele companiei \u00een timp ce sunte\u021bi \u00eenc\u0103 \u00een turneu cu linia egiptean\u0103 pe care o ve\u021bi primi \u0219i p\u0103stra \u00een timpul turului (15 euro dac\u0103 este necesar cu 20 G); dup\u0103 ce v\u0103 \u00eentoarce\u021bi acas\u0103, dac\u0103 \u00eenc\u0103 nu sunte\u021bi mul\u021bumit de serviciul primit, trebuie s\u0103 scrie\u021bi la Asocia\u021bia Egiptean\u0103 a agen\u021bilor de turism.<\/p>\n

\u00cen cazul pu\u021bin probabil \u00een care pl\u00e2ngerea dvs. nu poate fi rezolvat\u0103 \u00een mod satisf\u0103c\u0103tor, vorbind cu un membru al personalului Palma Tours<\/strong> sau cu pre\u0219edintele companiei, v\u0103 pute\u021bi trimite pl\u00e2ngerea Ministerului Egiptean al Turismului din Cairo.
\nRamburs\u0103ri: <\/strong>
\n\u00cen mod normal, o rambursare va fi efectuat\u0103 \u00een acela\u0219i cont \u0219i folosind aceea\u0219i metod\u0103 utilizat\u0103 pentru plata ini\u021bial\u0103. Nu sunt posibile ramburs\u0103ri \u00een cazul unei neprezent\u0103ri pentru o rezervare existent\u0103.<\/p>\n

Politica copiilor:<\/strong><\/span><\/p>\n

Politica 1:<\/strong><\/span><\/p>\n

Pentru pachete, croaziere pe Nil \u0219i hoteluri<\/strong><\/span>
\n2 ani: gratuit
\nDe la 2 – 6 ani: 25% din costul total al turului pentru o persoan\u0103
\nSub 12 ani: 50% din costul total al turului pentru o persoan\u0103
\nTo\u021bi copiii de peste 12 ani sunt considera\u021bi adul\u021bi.
\nDac\u0103 pachetul dumneavoastr\u0103 de turism include zboruri, se poate aplica un supliment suplimentar pentru copilul dumneavoastr\u0103.<\/p>\n

Politica 2:<\/strong><\/span><\/p>\n

Pentru excursii turistice \u0219i excursii la \u021b\u0103rm<\/strong>
\nsub 6 ani: gratuit
\nSub 12 ani: 50% din costul total al turului pentru o persoan\u0103
\nto\u021bi copiii de peste 12 ani sunt considera\u021bi adul\u021bi.
\nDac\u0103 tururile dvs. de vizitare includ zboruri interne sau feriboturi, se poate aplica un supliment suplimentar pentru copilul dumneavoastr\u0103.<\/p>\n

Basculare:<\/strong><\/span>
\nBac\u0219i\u0219ul este obi\u0219nuit pentru a-\u0219i exprima satisfac\u021bia fa\u021b\u0103 de serviciile bune oferite de personalul de serviciu cu el, te sf\u0103tuim s\u0103 dai bac\u0219i\u0219 dup\u0103 cum dore\u0219ti. Acest lucru va fi foarte apreciat de personal, dar nu sunte\u021bi obligat s\u0103 face\u021bi acest lucru.<\/p>\n

Comunicare<\/strong><\/span><\/p>\n

Avem mai multe adrese de e-mail diferite pentru diferite \u00eentreb\u0103ri. Acestea \u0219i alte informa\u021bii de contact pot fi g\u0103site pe linkul nostru Contacta\u021bi-ne<\/strong> de pe site-ul nostru web sau prin literatura companiei sau prin intermediul numerelor de telefon, de fax sau de telefon mobil declarate ale Companiei.<\/p>\n

Acceptarea acordului:<\/strong><\/span>
\nContractul constituit prin acceptarea de catre firma a rezervarii clientului, subiect[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text] Termeni si conditii \u00cen utilizarea site-ului www.palmatours.net , se consider\u0103 c\u0103 a\u021bi citit \u0219i sunte\u021bi de acord cu urm\u0103torii termeni \u0219i condi\u021bii; Urm\u0103toarea terminologie se aplic\u0103 acestor Termeni \u0219i Condi\u021bii, Declara\u021bie de confiden\u021bialitate \u0219i Notificare de declinare a r\u0103spunderii \u0219i pentru oricare sau pentru toate Acordurile: \u201eClient\u201d, \u201eTu\u201d \u0219i \u201eDvs.\u201d se refer\u0103 la tine, […]<\/p>\n","protected":false},"author":1,"featured_media":12416,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-home-modern.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[],"tags":[],"class_list":["post-12672","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nTermenii \u0219i condi\u021biile companiei noastre - 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